What you're buying. Each code is prepaid for one ClaimScope review of the kind printed on your invoice. It is a document review and education service for the Veteran who redeems it. It is not legal representation, and buying codes does not make ClaimScope or anyone at it the sponsor's or the Veteran's representative before VA.
The Veteran is our customer. When a Veteran redeems a code they agree to our Terms of Use and Privacy Policy, and the review is delivered to them alone. Their results, records and decisions are theirs. Sponsors receive a redeemed count and nothing else, and we won't confirm or deny whether a particular person used a code.
No strings. You may not make a code conditional on a Veteran sharing their results with you, using a particular representative, or taking any action on their claim. Codes may not be resold.
Refunds and expiry. Unused codes are refundable for 12 months from issue. Redeemed codes are not refundable. We may switch off codes we refund. Codes don't expire for the Veteran, but if we retire a review product we'll honor the code with the closest current review or refund it.
Pricing. Codes are sold at our published price on the day of the invoice. Price changes don't affect codes already issued.
Our limits. ClaimScope reads records and explains what it finds; it doesn't guarantee any VA outcome, and the Veteran stays responsible for their own deadlines and filings. Our liability to a sponsor is limited to the amount paid for the unused codes in question.